Inside the report:
- Why $849.9 billion in retail returns is mostly a freight execution problem, not a customer service one
- Why the cheapest carrier bid is usually a risk transfer, not a savings
- Why the shippers who fix carrier relationships before peak season outperform the ones who wait
98%
on-time track record
More than
65K
vetted carriers
Roughly
90%
drop in fraud-related incidents since ITF rolled out its current controls
About
0.004%
in-transit damage rate
“A question every shipper should ask themselves is how many companies measure transportation success only by on-time delivery, and never measure how transportation affects return rates.”